Return & Refund Policy

NO SHOPPING WORRIES AT LUXENDRA GLOBAL VARIETY SHOP. 

14 DAYS RETURN POLICY!

Dear Lovely members, We wish you Enjoy shopping with Luxendra Global Variety Shop!

Product returns service, kindly select condition below:

All goods sold are not refundable 

Wrong item received

2. If happened that you received wrong item, please forgive our unintentional negligence, and don’t worry, we will handle for you in the shortest time possible.

3. Kindly feedback to our customer service by Whatsapp at +6011-35128571 or email enquiry@luxendrastore.com within 14 days after receiving it let us know the item you've ordered and received.

4. Customer doesn’t have to pay any postage as Luxendra Global Variety Shop will bear that, and just wait to receive your correct item.

5. Please take note wrong items received will be replace with "same pattern, colour and size" items unless stock is insufficient. If you would like to exchange to other pattern, colour or size, you may bear the postage by yourself.

Defective goods

1. Please feedback to our customer service at +6011-35128571 or enquiry@luxendrastore.com within 14 Days after receiving it.

We do not accept returns for reasons of color deviation from computer display view, Minor dirt and minor thread of, quality, thickness, size (measurement), and etc.

 (Kindly reminder: Dark and bright color clothes are likely to fade in 1st wash, this is considered normal condition. Remember to wash separately from other color clothes.)

2. Kindly stick a tape on defected area we can spot easily.

3. Please take note defective items received will be replace with "same pattern, colour and size" items unless stock is insufficient. If you would like to exchange to other pattern, colour or size, you may bear the postage by yourself.

Please contact us at enquiry@luxendrastore.com or +6011-35128571 if you have any questions or doubts.